Alexa app not working on android, iPhone, tv

Alexa is a voice-activated virtual assistant (VA) to control Amazon Echo speakers and other smart devices. Most importantly, although hiccups can happen, Alexa and Echo get along just fine. Here’s a quick guide to resolving the eight most typical difficulties with Alexa and your Echo devices.

Causes of Common Alexa and Echo Problems

It is possible that Alexa and your Echo device are not working correctly for several reasons. A power or internet loss could be the simple culprit. It’s possible that the Echo devices are grouped incorrectly or that there are Wi-Fi difficulties. There may be issues with your Amazon account or voice recognition. You can get your Alexa and Echo devices back in sync with simple troubleshooting procedures. Many of these phases overlap from one problem to the next in the troubleshooting process. This is because Alexa and Alexa-enabled devices have an underlying flaw that can create various problems. Have issues with the Amazon Alexa app? For the most part, the Amazon Alexa app has no issues with the different operating systems. If the problem occurs more frequently on an Android phone than on an iPhone, it is the phone’s fault. Here are the reasons why

 Full Storage

Your Android phone may be preventing you from using the Alexa app. You may have a lot of files using up space on your smartphone.

 The App Is Outdated

You can’t use Alexa unless the software is updated or reinstalled and the Android phone’s firmware is updated.

Outdated Android Phone

If your Android phone’s operating system is too old, you may not be able to use the most recent Alexa app version.

Internet Connection

The Alexa app must be accessed through the Internet to work. To use the Alexa app, you must have a good internet connection.

 Corrupted Data

Alexa won’t launch if you’ve deleted part of the files in the program’s directory. Therefore you’ll need to reload the app to fix this problem.

 A Bad Version Of The App

Untrusted providers may be unable to activate the Alexa app you’ve just downloaded. Malware and other viruses can be found in files obtained from unreliable sources.

Fixing these issues

Let’s not waste any more time and fix your Android phone and Alexa app as soon as possible now that you know what may have happened.

Some common issues with Alexa and Echo devices and some simple remedies are outlined below for your convenience.

How to Fix Alexa Not Responding to Voice Commands

When you ask Alexa or your Echo to do something, they may say nothing or react with something like, “Please forgive me if my comprehension of what you’re saying is incorrect,” or “Sorry, I’m having difficulty following what you’re saying at the moment. In the meantime, I ask that you try again later.” You can attempt a few quick remedies if Alexa isn’t responding as expected.

Check if your Echo is connected to the Internet and has electricity. Even though this is a straightforward step in troubleshooting, it is essential. Alexa may ignore you because of an unplugged Echo or an internet outage.

Keep the Echo’s mic turned on at all times. Red light rings or bars mean the microphone has been turned off, rather than blue light rings or bars. To reactivate the microphone, press the on/off button on the device’s top. You can test this by asking Alexa some questions.

Another low-tech trick is simply repositioning the Echo closer to where you’re speaking. It’s possible that Alexa doesn’t hear you.

Turn off and on the Alexa-enabled device. Restart the device. In many cases, a simple restart is all that is required to fix various perplexing technical issues. If Alexa is not answering after a restart, try that.

Do a quick check of your Wi-Fi. If your Wi-Fi isn’t working, try resetting it to see if it fixes the problem.

How to Fix Alexa Playing Music on the Wrong Device

Music playback on Echo speakers can be controlled using multi-room audio. If you’re asking Alexa to play music in one room, but another Alexa-enabled device begins playing music in another, there are a few options.

Get your smart home devices organized. It is easier for Alexa to react to your queries if you gather all of your smart home devices that are Alexa-enabled. Suppose you ask for music while in the kitchen. For example, the kitchen Echo will play back your request.

Set your chosen speaker to the correct Echo by selecting it from the list of available speakers. Alexa’s settings let you choose which Echo you want to use as your default speaker. The assigned Echo will respond to any music requests you make.

Make sure you give your Echo devices proper names. Your Echo speakers will be easier to identify if they are titled logically. Using the example of a kitchen-based Echo, you can say, “Alexa, play Coldplay in the kitchen,” for example.

How to Fix Alexa Not Streaming Music

Spotify or another streaming service may not work for Alexa because of a lack of bandwidth or Wi-Fi access. What you need to do is as follows:

Do a quick check of your Wi-Fi. Try restarting your Wi-Fi to see if it fixes the problem.

Congestion on the Internet can be alleviated. To determine if this fixes your streaming issues, disconnect any Wi-Fi-enabled devices you aren’t utilizing.

The Wi-Fi range should be checked before using the Echo. You could check to see whether your Alexa-enabled device’s location prevents it from streaming correctly. Relocate it closer to the router and away from any potential interference sources.

Restart the Echo Dot. There is nothing wrong with restarting your Alexa-enabled gadget. Test it out and see if it fixes your streaming issues.

Restarting your modem and router is the best course of action. Your modem and router may be able to be fixed with a simple reboot. Check to see if restarting your modem and router fixes the problem.

The 5 GHz channel of your router should be used. The 2.4 GHz band may be less likely to have Wi-Fi outages. Try streaming music again after changing channels.

How to Fix Alexa Not Connecting to Wi-Fi

Check the light on your gadget if it has one. Orange means that the Wi-Fi connection isn’t working correctly. Here are a few things you can do to see if your Alexa and Wi-Fi are having issues:

Ascertain whether or not there is an active internet connection. Alexa may be unable to connect to Wi-Fi if your internet service is down. Check to see if the Internet is working correctly. Make sure your internet connection is working again if it isn’t.

Restarting your modem and router is the best course of action. Changing the Wi-Fi settings on your modem and router may help Alexa reconnect to the Internet.

It’s time for a reboot of your Echo. The Echo’s Wi-Fi connectivity troubles may be resolved with a simple reset.

Your Wi-Fi password should be accurate. Using the wrong Wi-Fi password when trying to connect to Alexa could be the problem. Change the Wi-Fi password on another device and try connecting Alexa again if necessary.

Keep your Alexa-enabled device connected to the Internet. Maybe your Alexa-enabled gadget isn’t inside Wi-coverage Fi’s area? Relocate it closer to the router and away from any potential interference sources.

How to Fix Alexa Calling Not Working

The Amazon Echo can serve as a substitute for a traditional house phone. You can do a few things to see if calling Alexa fixes the problem.

Your contact information should be accurate. Your contacts must be set up correctly for Alexa to make phone calls. Make sure you’re calling a person who can answer their Alexa device when you call them.

Make sure your Echo is connected to the Internet. If your Echo isn’t correctly connected to the Internet, Alexa won’t be able to place phone calls. Re-establish your internet connection, if required, and then call again.

Restart the Alexa app on your mobile device. The issue may be due to a simple software bug. Relaunch the Alexa app after it has been restarted in the Settings menu. Try it out and see if it helps you with your phone calls.

How to Fix Alexa Not Finding a Device

Alexa may not be able to recognize a new smart home device that you’re trying to add. As an example, here’s what you should do:

Your Alexa-enabled smart home gadget should be compatible. Alexa can recognize only Alexa-enabled intelligent devices.

Install and configure your device from the comfort of your home or office. Try to complete the setup on Amazon’s Alexa page. Check to see if Alexa can identify your smart home gadgets.

Restart the Alexa app on your mobile device. Relaunch the Alexa app after it has been restarted in the Settings menu. Check to see if Alexa now recognizes your smart home gadget.

How to Fix Alexa Bluetooth Issues

Here’s what to do if Alex isn’t being able to pair with Bluetooth:

Connect Alexa and the Bluetooth gadget to make sure they’re both working. (Optional) Check to see if your Echo device can connect to Bluetooth or if the Bluetooth connection drops.

Make sure your Echo is running the latest software. While your Echo should automatically receive updates, an older software version may be experiencing Bluetooth connectivity problems. Make sure that the Echo device’s software is up to date.

How to Fix Alexa Not Operating a Specific Skill

The digital assistant’s Alexa skills are similar to third-party apps that can be activated by speaking commands. This is what to do if you notice a skill such as Spotify or Pandora not working:

Make that the Wi-Fi connection on your device is working correctly. When Wi-Fi is down or not connected properly, Alexa will not be able to perform a skill.

Be careful to enable the skill. If you or another user have mistakenly disabled the talent, it will not function. Check to see if re-enabling the skill fixes the issue.


I hope you understood why the Alexa app was not working on your Android, iPhone, or tv. Read the article carefully, and you will get proper knowledge about how to fix these issues and continue using the benefits of Alexa devices and apps. 


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